Vector Networks Adds Web-based Issue Tracker to its IT Asset Management Solution Family
Sheffield (UK) and Atlanta, Montreal (PRWEB) June 28, 2008 -- Vector Networks (http://www.vector-networks.com/) today announced the introduction of a family of Web-based business process and issue tracking solutions under the Vector Issue Tracker label.
Vector Issue Tracker incorporates a core issue tracking and escalation engine, together with a family of templates which provide data views and workflows tailored to match frequently demanded requirements. Examples are -
? Customer (end-user) Support
? Partner (VAR, Service Provider etc) Support
? Software Change Management
? Corporate Governance procedures
? Rectification Management
? Inventory Tracking
With IT asset management becoming more seamlessly integrated into overall business management, Vector field engineers were finding that customers had a need to layer the capabilities of Issue Tracker onto their Vector IT Asset Management installations.
The technology of Vector Issue Tracker will be familiar to users of Vector's existing HelpDesk IT support solution. Both are based on the proven Census Issue Tracking engine of Vector's Metaquest subsidiary. With a diverse multi-national customer base, Census has evolved important integration features, such as Active Directory integration, email integration, team working and Service Level Agreement support.
The definition and provision of the Vector Issue Tracker templates capitalises on several years of experience of supplying Census into the areas of requirement listed above. The Census brand-name will be progressively retired, and replaced by the expanded Vector Issue Tracker range. The change places the business process management capabilities evolved in Census at the heart of Vector's product strategy going forward.
About Vector Networks
Based in Atlanta, GA, Vector Networks specialises in solutions for desktop asset and service management. Its PC-Duo brand is synonymous with high-quality enterprise-grade remote control. Vector Networks solutions have been installed and supported in over 20 countries since the company's inception 15 years ago. With development teams in Montreal and Russia, and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organisations. Vector recently became an Integration Partner for the application streaming and virtualization products of Endeavors Technologies Inc (www.endeavors.com).
###
Related Articles:
The Problem With Those Long Web Site Letters
I'm seeing a big return to L-O-N-G web site sales letters. Many are 3,000 to 6,000 words long (that's 10 to 20 pages on a word processor).
Keep Visitors Returning To Your Web Site
All successful websites depend on returning visitors as they account for a significant proportion of their traffic. Returning visitors are easier to convert into paying customers because of the credibility issue: the more visits, the more trust is built up. Therefore, to keep your visitors coming back to your website, try some or all of the following methods:
Web Directory--what You Should Know?before Submitting
An Internet directory (also known as a web directory) may include a collection of websites, resources, sources, forums, blogs, other search engines and web directory sites and various informational listings that are compiled for a particular purpose. In short, a directory is human-edited and approval is human-powered. Niche directory sites base inclusion in accordance with subject, topic relevance, and purpose as a general rule of thumb. Usually the owner has a particular topic and subject and accepts submissions and suggestions for listings that will lend overall support. Directory listings are in the form of link references and are important to boost search engine rankings.
Hollywood NOW Celebrates Love Your Body Day, Real Women, With Host Mia Tyler In West Hollywood
Hollywood NOW, the local Chapter of the 41-year-old national organization working to bring women and men into full equality, welcomes the Hollywood community to Love Your Body Day 2007. Join Hollywood NOW Saturday October 20, from 6-10 pm, for the Flawless Calendar Launch Party at Here! Lounge in West Hollywood and Love Your Body Day will unfold Sunday, October 21, at West Hollywood's Fiesta Hall in Plummer Park, from 12-4 pm. Admission is free.
DunkStar Courts Launches New & Innovative D-I-Y Multisport Outdoor Court Web Store
DunkStar® Courts & Surfaces announced the launch of their new online store offering a wide range of high quality Do-It Yourself Backyard Game Court Kits for the homeowner.
Freight & Salvage Coffeehouse Begins Construction of Its New Green Performance Space, School and Café in Downtown Berkeley
The Freight & Salvage Coffeehouse, the longest-established full-time folk and traditional music venue west of the Mississippi River, has started renovation of a 70-year-old building in Berkeley's Downtown Arts District, transforming it into its new, 18,000-square-foot green performing arts and teaching facility.
The nonprofit organization's new home at 2020 Addison Street, slated to open in early 2009, will have a 440-seat listening room, double the capacity of its existing venue. The plans also include an additional performance space seating 60-70 people, a state-of-the-art sound system, a café and six classrooms.
Nobel Peace Prize Laureate Praises Web 2.0 Conference
Alternative Channel, the international online media company, invites Nobel Prize laureate Rigoberta Menchú and thought leaders from the corporate sector and civil society to a conference on Social Networking and Responsible Media
Web 2.0 Directory has Personal Information of Britney Spears, Madonna, Pamela Anderson, and Jenna Jameson
HumanBook.com, the world's first Web 2.0 directory has everyone's information, including celebrities.
What Is Web Branding Anyway?
The whole idea behind web branding will find several differing viewpoints. For some experts the basis of web branding is a means of identifying your site by providing an image association. This is typically accomplished through a logo that is used liberally on your site as well as through all forms of advertising.
Microsoft Great Plains Middle East - Arabic Language Support
Microsoft Business Solutions Great Plains is marketed for mid-size companies in North America, Europe, Asia Pacific, as well as in Middle East.One of the strengths of Great Plains is its ability to be localized.